what does it mean when i get a call from google voice that gives the option to accept call

Ready an automated attendant

This feature is bachelor with the Voice Standard and Premier subscriptions. Learn more

You can prepare a carte du jour in Google Vocalisation to direct callers to the correct people or departments in your organization. This automated attendant (auto attendant) plays messages and lets callers cull options.

For example, y'all might ready a menu, such every bit, "For support, press 1. For sales, press 2. To speak to an operator, press zip."

Step ane, Create an auto attendant

From the master window, create or cull an existing auto bellboy to modify.

3. Click Auto attendants.
   The Admin console shows a list of the auto attendants in your organization.
4. At the pinnacle, click Create.
5. Enter a proper name for the auto attendant and, optionally, add a description.
6. Click Create.
7. Follow the steps beneath to ready the automobile bellboy.

Footstep 2, Add together greetings

In the Initial greeting section, enter the first letters yous desire callers to hear.

1. Under Welcome message, click Add A Welcome Message or Add together Another Welcome Bulletin and choose an choice:
   • Employ text-to-speech (TTS)—Enter a welcome bulletin and so click Default to choose the language, vocalisation type, and message speed. Click OK.
   • Upload your ain audio—Upload a recorded bulletin, select the language, and change the recorded text, if needed. Click Save.
2. (Optional) To enter an announcement that users tin't skip, click Add A Special Announcement and cull an choice.
   For case, you could add, "We're experiencing higher than normal call volumes."
3. Click Done.

Pace three, Set upward phone call handling

In the Call handling section, cull the actions of the auto attendant after callers hear the greetings.

Play Menu Prompts

Create menu options for callers to choose from.

1. In the Add together optional introduction field, enter a bulletin that explains the menu and its options.

   For example, "Please mind carefully and choose from the following menu options."

2. (Optional) To use a linguistic communication other than U.S. English, clicken‑United states and cull a language from the list.
3. In the Add a prompt for the n key, enter a message that tells callers what the option is for.

   For instance, "For technical back up, press one."

4. (Optional) To change the prompt number and key, click the Downwardly arrow and choose an available key.

5. Next to Select an activeness, click the Down pointer and choose what happens after the key message plays:

Go along to a submenu	Direct callers to another menu. Y'all as well need to prepare the submenu.
Repeat this menu	Play the introduction message again.
Play a message	Play a message y'all enter. You also need to choose what to do next: Echo this menu—Play the introduction bulletin again. Disconnect the caller—Disconnect the caller after playing the message.
Send to voicemail	Play a message you enter and so send the caller to voicemail. Yous can enter upwardly to 10 email addresses to receive the voicemail.
Transfer the caller	In the Optional announcement field, enter a message to play to callers earlier they're transferred. For example, "Please hold while we transfer yous to our sales section." (Optional) To utilise a language other than U.South. English, click en‑US and choose a language from the list. In the Transfer type field, click the Down pointer and choose the type of transfer:

6. (Optional) To add more carte options, click Add Option.
7. (Optional) To modify the order of menu options, next to a key, elevate Motion upward or down in the order.
8. When you stop, click Washed.

Transfer Caller

Set upward where to transfer callers.

1. In the Optional announcement field, enter a bulletin to play to callers before they're transferred.

   For example, "Please hold while we transfer yous to our sales department."

2. (Optional) To use a language other than U.Due south. English, click en‑United states and choose a language from the list.
3. In the Transfer type field, click the Down pointer and choose the type of transfer:

Ship to Voicemail

Fix up voicemail for callers.

Play a message you lot enter and then send the caller to voicemail. Yous tin enter upwards to 10 email addresses to receive the voicemail.

Voicemail recipients get an email with a transcript and MP3 file of the bulletin.

Disconnect Caller

The motorcar attendant disconnects callers subsequently they hear the greetings.

Pace 4, Customize your working hours

For calls outside your working hours, the auto bellboy can play an alternating greeting and handle calls differently. You tin can likewise specify options for holidays when you lot're closed.

Prepare open hours

1. On the left, click Edit Business concern Hours.
2. For Open up hours, choose your organization'due south hours:
   • 24 hours per day—(Default) The auto attendant always uses the standard options you lot prepare. The after-hours options aren't used.
   • Customized hours—Choose the working hours for your system. Calls outside these hours hear the after-hours options.
3. When you stop setting the hours, click Done.

Ready holiday closures

1. In the Holiday closures field, click Add and choose the day when callers demand to hear the after-hours bulletin.
2. (Optional) To add more dates, repeat pace one.
3. When you're finished, click Done.

Set later-hours action

1. In the After hours activeness field, enter the announcement callers hear when it's exterior your working hours or during vacation closures.

   For example, "Our hours are 9 AM to v PM Eastern Time, please remember."

2. (Optional) To utilize a language other than U.Due south. English, clicken‑U.s. and choose a language from the list.
3. (Optional) To add together another announcement in a different language, click Add.
4. Next to Select an activeness, click the Down arrow and choose an action for after the declaration plays:

Disconnect the caller	The auto attendant disconnects callers after they hear the annunciation.
Send to voicemail	Play a message y'all enter and then send the caller to voicemail. You can enter upwards to 10 email addresses to receive the voicemail.
Transfer the caller	In the Optional annunciation field, enter a message to play to callers before they're transferred. For example, "Please hold while nosotros transfer you to our sales section." (Optional) To use a language other than U.Due south. English, click en‑U.s. and cull a language from the list. In the Transfer type field, click the Downwardly arrow and choose the type of transfer:

5. When you finish, clickDone.

Pace 5, Test the auto bellboy

After yous create or modify an auto attendant, you can preview the changes before making information technology active.

1. At the bottom right, click Preview.
2. At the prompt, click Call.

   Google Voice opens in a new tab of your browser. In the correct panel, y'all can view and hear a sample call to the car-attendant number y'all set. The right panel appears for ane minute.

3. Cull an option:
   • To examination the machine attendant, click Dial and choose options.
   • To modify the car attendant, go back to the previous steps.

Stride 6, Publish the motorcar attendant

Later on you examination the car attendant, publish it to supercede the previous version of the auto attendant.

1. At the lesser right, click Publish.
2. If you become a bulletin about any mistakes or missing information in the setup:
   1. ClickShut.
   2. Fix the errors.
   3. Publish again.
3. At the confirmation, click Publish.

Stride 7, Assign phone numbers

Note: To reach the machine attendant, you demand to assign a Voice number to the attendant that'south not already assigned to a user.

1. On the left, under Phone Numbers, click Assign a number and cull an option:
   • ​ Assign a new number—To create a number
   • Take over a number—To repurpose ane of your auto attendant numbers
2. In the Country/region field, click the Down pointer and choose a country or region from the list.

   If yous choose a location that isn't one of your Voice locations, you get an error bulletin. For details, see Add Voice locations.

3. In the Service address field, enter the accost for your organization.

   An available Vocalism number appears.

4. (Optional) To discover a different number, click Change Select next to a number in the listing.
5. Click Assign.

Equally you enter information, the organisation automatically saves your changes.

Troubleshoot an auto attendant

To fix problems with an auto attendant, review this information or find the event in the Voice inspect log.

Problem	Solution
Why won't my machine attendant transfer the call?	Go to the automobile bellboy's Transfer the caller section. User can't become calls for one of these reasons: User'due south Vocalization license was removed. User's account was deleted or suspended.
Why won't my car attendant record voicemail?	Go to the machine bellboy's Send to Voicemail section. An auto attendant can't record voicemail for one of these reasons: Users in the voicemail recipient listing were deleted or suspended. If so, supplant the users in the list. Recipients are getting too many voicemails per hr. Add new voicemail recipients or replace existing recipients.
Why can't a user become voicemail?	Get to the car attendant's Ship to Voicemail section. A user can't become voicemail for one of these reasons: Voicemail recipient's business relationship was deleted or suspended. If so, supervene upon the user in the listing. Recipient is getting also many voicemails per hour. Supersede the recipient. Recipient'south email inbox is total. User needs to free up their inbox infinite.

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Source: https://support.google.com/a/answer/9204988?hl=en